Refund and Returns Policy

At Alpha Omega Peps, customer satisfaction is important to us. Due to the sensitive nature of research products, we maintain specific policies regarding returns, refunds, and replacements. Please read this policy carefully before placing an order.

1. General Policy

All products sold by Alpha Omega Peps are intended strictly for laboratory research and scientific purposes only. Because of the nature of these products, all sales are generally considered final unless otherwise stated.

We encourage customers to carefully review their orders before completing a purchase.

2. Damaged, Incorrect, or Missing Items

If you receive:

  • A damaged product
  • An incorrect item
  • A missing item from your order

Please contact us within 48 hours of delivery with the following information:

  • Order number
  • Description of the issue
  • Clear photos of the package and product (if applicable)

Once reviewed, we may offer:

  • A replacement product
  • Store credit
  • A partial or full refund, depending on the situation

Alpha Omega Peps reserves the right to determine the appropriate resolution on a case-by-case basis.

3. Non-Returnable Items

For safety, quality assurance, and compliance reasons, the following items are generally not eligible for return:

  • Opened products
  • Used products
  • Products stored improperly after delivery
  • Products purchased during clearance or promotional sales
  • Items damaged due to customer handling

4. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. If you need assistance with an order cancellation request, please contact us as soon as possible.

5. Shipping Issues

Alpha Omega Peps is not responsible for:

  • Delays caused by shipping carriers
  • Customs processing delays
  • Customs seizures or import restrictions
  • Incorrect shipping information provided by customers
  • Lost or stolen packages marked as delivered

Customers are responsible for ensuring that products ordered comply with their local laws and regulations.

6. Refund Processing

Approved refunds may be issued to the original payment method used during purchase.

Please allow several business days for refunds to appear, depending on your financial institution or payment provider.

Shipping fees are generally non-refundable unless the error was caused by Alpha Omega Peps.

7. Quality Concerns

If you believe there is an issue with product quality, please contact our support team with detailed information regarding your concern. We may request additional documentation or batch information for investigation purposes.

8. Contact Us

For any refund, return, or order-related inquiries, please contact Alpha Omega Peps through our official customer support channels. Our team will review your request and respond as promptly as possible.