Shipping Policy

At Alpha Omega Peps, we are committed to processing and shipping orders efficiently while maintaining product quality and packaging standards. Please review our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

  • High order volume periods
  • Holidays
  • Promotional events
  • Unexpected operational delays

Orders placed on weekends or holidays may be processed on the next business day.

2. Shipping Methods

We work with trusted shipping carriers to deliver orders securely and discreetly. Available shipping methods and estimated delivery times may vary depending on the destination and selected shipping option.

Tracking information will be provided when available after the order has been shipped.

3. Shipping Times

Estimated delivery times are provided as general guidelines only and are not guaranteed.

Delivery times may vary due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Local delivery disruptions
  • International shipping regulations

Alpha Omega Peps is not responsible for delays caused by third-party shipping carriers or customs authorities.

4. International Shipping

We may offer international shipping to selected regions where legally permitted.

Customers are solely responsible for:

  • Understanding local import laws and regulations
  • Customs duties and taxes
  • Import permits or restrictions
  • Compliance with local laws regarding research products

Alpha Omega Peps is not responsible for packages delayed, rejected, seized, or destroyed by customs authorities.

5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping and contact information at checkout.

Alpha Omega Peps is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delivery issues caused by incomplete address information
  • Additional shipping costs resulting from address errors

If you notice an error in your shipping information, please contact us immediately before your order is processed.

6. Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Alpha Omega Peps is not responsible for lost or stolen items.

If you experience delivery issues, we recommend contacting the shipping carrier directly for assistance.

7. Damaged Shipments

If your package arrives visibly damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged packaging and products
  • A description of the issue

We will review the claim and determine an appropriate resolution.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

9. Restricted Products and Regions

Alpha Omega Peps reserves the right to refuse or cancel shipments to certain regions, countries, or jurisdictions where products may be restricted or prohibited.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact Alpha Omega Peps through our official customer support channels.